Intelegen CsatAI - GenAI led Customer Satisfaction
Real-time AI driven customer satisfaction
on-the-go available to positively impact every customer conversation.
CsatAI - GenAI led Customer Satisfaction
Real-time AI driven customer satisfaction on-the-go available to positively impact every customer conversation.
Accelerate outcomes through AI driven model
Live Feedback Engine
Measure and monitor sales associates behavior and intent and help them improve their performance on a real-time basis by predicting possible outcomes while mapping the agent through AIRouteWizard to the customer.
Coach buddies
Through the inherent capability of CsatAI to provide the managers with the right inputs needed for specific sales associates, the managers become coach buddies by partnering with the sales associate and coaching them for specific improvements and not one-rule-applies-to-all techniques of the past.
Eliminate playback need
CsatAI eliminates the need of call playbacks by being able to perform AI driven analytics on the customer conversations and recommend relevant insights.
KPI driven conversation impact analysis
CsatAI leverages KPI driven techniques to measure and improve customer conversations.
Score & Reward
CsatAI creates scoring dashboards of sales associates and automatically recommends rewards based on enhancements in customer conversations and sales conversions.
Find out more about how IntelegenTM CsatAI provides real-time AI driven customer satisfaction positively impacting every customer conversation.
